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Crisis Management "Expect the Unexpected".
by kimberley a. herndon

Crisis Management "Expect the Unexpected".

To quote American Quaker poet, and fiery politician John Greenleaf Whittier, "Each crisis brings its word and deed." A crisis can consist of a laid off employee who appears with a firearm, an executive who receives death threats from an ex-girlfriend, the theft of sensitive company information, or a devastating flood. The key to crisis management is critical thinking--analyzing risk and planning ahead for it.
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